The following Terms of Purchase (“Terms”) apply to the purchasing of items on Sherpa Honey (GFA LLC) (“us,” “we,” “our”) through our website sherpahoney.com (“Site). Placing an order on our website means that you agree to these Terms in their entirety. Please read these Terms thoroughly prior to purchasing.
We accept the following payment methods:
We require full payment at the time of purchase. We process your payment details securely and do not store your credit card information on our servers. Providing your payment information means that you authorize us to use your chosen payment method and to charge it based on the total amount of your order (including shipping fees and taxes).
All prices cataloged on our Site are in U.S. Dollars, with applicable taxes and shipping charges added at checkout. All prices are subject to change without notice.
We practice shipping transparency. Our refund policy includes a 30-day satisfaction guarantee. This covers lost, damaged, and stolen items, including product dissatisfaction. Please read our complete shipping and refund policy here.
Domestic customers have a 30-day refund period. This begins on the date of receipt of the product (according to the tracking number)—requirement: 80% of the product returned in the original jar.
To process your return:
Contact us immediately if:
An investigation will commence after reaching out to us, and then our team will issue a refund/reship of the product(s).
Give 5-7 business days for the refund to reflect on your statement. A refund is issued to the original card used for your purchase. For a closed credit card account, documentation is required and refunds will be granted via a cheque or direct deposit.
International purchases are backed with a 30-Day Refund Guarantee. This covers lost and damaged items during shipment but does not cover stolen items post-delivery. The 30-day period starts from the first scannable location based on the tracking number.
Allow 7-14 business days for refunds to reflect on your bank statement. Refunds must be made to the original credit card used to make the purchase. No refund or alternative payment is available for closed credit card accounts on international orders.
As permitted to the full extent of the law, Sherpa Honey and our affiliates are not liable for any damages (direct, indirect, incidental, or special) related to your purchase. Maximum liability coverage shall not go above the purchase price of the product in question.
Both parties agree to resolve disputes related to the purchase of products through binding arbitration. This shall be held in the state of Nevada. Both parties waive the right to a jury trial or class action.
The laws of Nevada govern these Terms and any disputes pertaining to your purchase of our products without regard to its conflict of law principles.
Sherpa Honey reserves both the proper and sole discretion to modify the stated Terms at any time. Changes take effect immediately once published on the Site. Visitors/customers demonstrate acceptance of these changes through their continued use of the Site after the publication of the revised Terms.
